Return & Refund Policy

All Instaplate products are custom-made and personalized to your specifications. Because each nameplate is crafted specifically for you — with your name, designation, address, logo, and chosen materials — we are unable to accept returns or exchanges for change of mind.

We take great care to ensure your order matches the approved design preview exactly. Please review all personalization details carefully before placing your order.

If your order arrives damaged, or if you receive a product with a manufacturing defect, we will replace it at no cost to you. Please contact us within 48 hours of delivery with photographic evidence of the damage or defect.

Upon verification, we will initiate a replacement order immediately. The replacement will match your original order specifications exactly.

If the personalization on your delivered nameplate does not match what you entered at the time of order (e.g., a spelling error we introduced, wrong designation, or missing text), we will remake the product free of charge.

This applies only when the error is on our end. Please verify all text and details in your order confirmation before production begins, as we produce exactly what is submitted.

To initiate a return or replacement, email us at hello@instaplate.in within 48 hours of receiving your order. Include your order number, a description of the issue, and clear photographs.

Once approved, we will arrange for the replacement to be manufactured and shipped. Damaged items must be retained until our team confirms — we may request the item be returned to us for quality inspection in certain cases.

Products that have been used, installed, or altered after delivery are not eligible for return. Items with personalization errors caused by incorrect information submitted by the customer at the time of ordering are also non-returnable.

Slight variations in color, texture, or finish between the digital preview and the physical product are considered normal due to the handcrafted nature of our products and screen display differences.